Terms of Service

1. Scope and formation of the agreement

These Terms govern use of the Weekloop software-as-a-service platform provided by Aithentica GmbH, Karl Kautsky Weg 24, 4040 Linz, Austria (Provider). The agreement is formed when a user creates an account or joins a workspace and expressly accepts these Terms in the electronic acceptance flow.

Anyone acting for a company or other organization confirms that they are authorized to represent and bind it. Individually agreed written terms prevail over these Terms.

2. Minimum age and authority

Weekloop is intended only for persons aged 18 or older. By accepting, the user confirms that they are at least 18, legally capable of entering this agreement and authorized to do so.

Accounts must not be created for, shared with or made available to minors. Where there are concrete doubts, the Provider may request proportionate evidence of age or authority and restrict access until the matter is resolved.

3. Account, workspace and credentials

Registration and business information must be accurate and current. Credentials and sessions must be protected against unauthorized access. Accounts and seats may not be sold, rented or shared with unauthorized persons without the Provider's consent.

Workspace owners and administrators are responsible for invited members, their permissions and lawful use of the shared workspace.

4. Service and external providers

Weekloop supports the planning, creation, editing and management of marketing content. Certain features use external AI, media, hosting, authentication, payment, delivery and social-media services. Providers that may be used for a feature are described in the Privacy Notice and product information.

Models, endpoints and providers may be replaced, added or discontinued for security, quality, availability, legal or cost reasons. No specific model or third-party provider is guaranteed unless expressly agreed.

5. Inputs, uploads and third-party rights

The user retains rights in inputs and uploaded content and grants the Provider the non-exclusive rights required to operate, process, store, secure and transmit them to selected service providers for the duration of the service.

The user must hold all necessary rights, permissions and legal bases, especially for trademarks, copyrighted material, personal data and images, voices or videos of identifiable people. Special categories of personal data and content concerning minors must not be submitted to AI or media features.

6. AI outputs and review duty

AI outputs may be inaccurate, incomplete, biased or similar to existing material. Exclusivity, protectability and freedom from third-party rights are not guaranteed.

The user must review outputs for factual, professional and legal suitability before publishing or business use. Weekloop does not provide legal, tax, medical, financial or other professional advice. Where a feature requests approval, the user remains responsible for that decision.

7. Acceptable use

Weekloop must not be used unlawfully, deceptively, abusively or to infringe third-party rights. Prohibited uses include:

• content or conduct that infringes the rights, safety, privacy or dignity of others;
• fraud, impersonation, malware, security circumvention or unauthorized system access;
• unlawful advertising, spam or outreach without the required legal basis and opt-out mechanism;
• circumventing credits, limits, safeguards or provider terms, or automated reselling without written approval;
• creating or distributing prohibited sexual, violent, extremist or discriminatory content.

8. Credits, prices and cost changes

Prices, included credits and per-feature credit usage apply as displayed at purchase or immediately before a production job is confirmed. Credits are an internal usage unit, not money, are non-transferable and are not redeemable for cash except where mandatory law requires otherwise.

The Provider may reasonably change credit usage for future jobs that have not yet been confirmed, including because of supplier price changes, model or provider changes, compute effort, duration, resolution, quality tier or feature scope. The applicable usage is shown before a chargeable start. Confirmed jobs will not be repriced retroactively.

Material changes to recurring plan prices or included allowances will be notified within a reasonable period before the next affected billing cycle. Mandatory cancellation and consumer rights remain unaffected.

9. Billing, term and cancellation

Paid plans are billed monthly or annually in advance through the displayed payment provider and renew automatically until cancelled. Cancellation takes effect at the end of the current billing period unless mandatory law requires otherwise.

Taxes are determined from billing details and applicable law. Refunds are provided where required by law, expressly promised or stated in the applicable refund terms. The separate withdrawal notice for consumers remains applicable.

10. Capacity, fair use and abuse protection

Reasonable technical limits may apply to requests, concurrency, file size, runtime, storage or individual providers even where sufficient credits remain. These limits protect stability, security, fair capacity allocation and compliance with external requirements.

The Provider may throttle, queue or temporarily reject jobs during exceptional load or abusive patterns. Credits for failed or unperformed jobs are restored according to the applicable technical refund logic.

11. Availability and service changes

The Provider aims for high availability but does not promise a specific service level unless separately agreed. Maintenance, security measures, force majeure, and outages or limits of external providers may temporarily affect features.

Features may be developed, replaced or discontinued provided the contractual purpose is not unreasonably impaired. Where a paid plan is materially and adversely changed, advance notice or a reasonable alternative will be provided where practicable.

12. Suspension and termination

The Provider may temporarily suspend access or terminate for cause, including legal violations, security risks, non-payment, a false age statement, breach of these Terms or mandatory requirements of a service provider. Unless danger or law prevents it, a reasonable opportunity to remedy will be provided first.

Access to the workspace ends when the agreement ends. Statutory retention duties, billing records and provisions intended to survive remain unaffected. Export and deletion options follow the product, Privacy Notice and mandatory law.

13. Warranty and liability

Statutory warranty rights apply. The Provider has unlimited liability for intent, gross negligence, personal injury and other mandatory cases. For slight negligence involving a material contractual duty, liability is limited, where lawful, to typical foreseeable damage.

Limitations do not apply where mandatory consumer law prevents them. The user is responsible within their sphere of control for decisions, publications and claims arising from content they provide or use without appropriate review.

14. Privacy and evidence of acceptance

The Privacy Notice explains processing of personal data, recipients, international transfers, retention and data-subject rights. It does not constitute consent where processing relies on contract, law or legitimate interests.

To evidence formation of the agreement, the Provider records user and workspace IDs, document version and hash, time, confirmations, language, source page and, to a proportionate extent, IP address and user agent.

15. Changes to these Terms

The Provider may change these Terms for an objective reason, including new features, providers, security requirements or legal developments. Material changes will be communicated appropriately. Where renewed acceptance is required, affected write or chargeable features remain unavailable until acceptance.

Continued use alone does not replace express acceptance where law or the product flow requires it. If a user rejects a material change, the agreement may be ended under the applicable rules.

16. Final provisions

Austrian law applies, excluding conflict rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory protections of the country in which a consumer habitually resides remain unaffected. For business customers, Linz is the agreed venue where lawful.

If a provision is invalid, the remainder remains effective. The German version controls; the English version is provided for convenience.